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How a lifetime guarantee or warranty gets you free products

How a lifetime guarantee or warranty gets you free products

Many products you purchase include some type of warranty — whether or not it comes as a part of the acquisition or you pay for an prolonged warranty on the time of buy. Take Apple products, for instance. Each Apple product comes with a free 90-day guarantee. You will get Apple’s prolonged warranty by shopping for AppleCare.

Some corporations supply a free lifetime warranty (typically referred to as a lifetime guarantee). As a result of these corporations stand behind their products 100 %, you can “cash in” the warranty at any time to get one thing new for free.

I’ve developed an affinity for corporations that provide lifetime warranties. Many of those shops’ products have worth tags which may give a cheapskate pause. However I don’t see the upfront worth as being necessary — I see the long-term financial savings as being the actual key. If a firm presents a lifetime warranty on an merchandise, and I’ve to spend solely as soon as on one thing, then over the long term I’ve saved cash. That’s my model of frugal.

What obtained me interested by lifetime ensures is that lately we acquired a model new backpack for free thanks to at least one firm’s lifetime warranty. Right here is a comparability of lifetime warranty provides from the three corporations I’m most acquainted with — L.L. Bean, Lands’ Finish and Jansport. I’ve laid out the professionals, cons and my ideas on every.

Jansport makes backpacks, baggage, laptop computer luggage and different packs that assist you tote issues from one place to a different. I heard about Jansport products and the lifetime guarantee once I was writing an article for Good Housekeeping and located a household who was capable of substitute damaged zippers on a Jansport backpack for free. My first expertise profiting from Jansport’s lifetime guarantee additionally concerned a backpack’s damaged zipper.

Execs: Jansport’s warranty is straightforward and easy:

JanSport engineers high quality, sturdiness, and dependable products. So, in case your pack ever breaks down, merely return it to our warranty middle. We’ll repair it or if we will’t, we’ll exchange it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.

The location additionally notes there’s a restricted warranty on gear, and that warranty turnaround time is usually four weeks.

When my daughter Annie’s Jansport backpack might not zip, I went to the Jansport web site, downloaded a type to ship again with the pack and despatched it in. That was on January 28, 2013.

Cons: I needed to pay for delivery to the Jansport warranty middle in California. Despite the fact that Jansport is bought in nationwide retailers — we obtained Annie’s backpack at Staples — your solely choice is to mail the merchandise again to Jansport.

On the plus aspect, it didn’t take Jansport very lengthy to acknowledge receipt of the backpack: I obtained an e-mail February 2, 2013, letting me comprehend it had arrived. Annie’s new backpack arrived on our doorstep March 2, 2013.

Lands’ Finish makes and sells clothes for males, ladies, youngsters; swimwear; outerwear; footwear; faculty uniforms; products for the house; and baggage.

I turned a Lands’ Finish buyer once I began shopping for my daughter’s bathing fits there. In fact, youngsters often outgrow their duds earlier than you can reap the benefits of the guarantee. Once I ultimately used the lifetime warranty, it was for one thing I’d bought for myself.

Execs: “Guaranteed. Period.” That’s the headline on the web site’s warranty web page:

We stand behind our items and providers and belief you can be pleased together with your buy. Within the occasion you’re not, we’ve got two phrases to assist you relaxation straightforward: Assured. Interval.®

“If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.”

Go to the Land’s Finish web site right here and select your nation to seek out return directions.

Cons: Delivery the damaged product again (albeit for free) isn’t the required first step when utilizing Lands’ Finish’s guarantee — buying a alternative product is. So once I needed to exchange that down vest, I wanted to truly pay for a alternative. I needed to name Lands’ Finish, since this isn’t one thing you an simply do by way of the web site. Then, I needed to ship the broken vest again. As soon as Lands’ Finish acquired it, they might credit score my cost. All of it labored out high quality in the long run, however having to spend up-front to get one thing that’s assured for free felt incorrect. However once more, Lands’ Finish did because it promised and credited my Uncover card days later.

L.L. Bean additionally makes products for almost factor of life. In our home, you’ll discover the shop’s flannel sheets, exercise gear, outerwear, bathing fits, backpacks, footwear, lunchboxes and baggage.

Once I first wrote about benefiting from L.L. Bean’s lifetime guarantee coverage, many readers agreed with supporting a firm that stands behind its products with a lifetime warranty. Others felt the warranty was disingenuous. Nevertheless, I stand behind my perception. I’ve continued to put on an L.L. Bean winter coat as a result of, although expensive upfront, I do know that L.L. Bean will stand behind its products it doesn’t matter what.

Execs: Right here is how L.L. Bean describes its warranty:

We stand behind all our products and are assured that they may carry out as designed. If you aren’t 100% glad with one among our products, you might return it inside one yr of buy for a refund. After one yr, we’ll contemplate any gadgets for return which are faulty as a consequence of supplies or craftsmanship.

Even returning one thing by way of the guarantee is straightforward — on the returns pages of the web site, fill out an trade type, ship the merchandise again to L.L. Bean, and it’ll substitute the merchandise with no questions requested. An alternative choice is to go to considered one of its shops — there are about 30 nationwide. I took my damaged L.L. Bean suitcase to the King of Prussia retailer final yr to get a alternative.

Cons: You’ll have to pay to ship your merchandise again to L.L. Bean if you can’t go to a retailer. At the very least with coats, types appear to vary typically, so exchanging a coat on warranty has by no means allowed me to get the identical coat twice. This winter I returned a Three-year-old coat. Regardless of following the washing directions, the coat wouldn’t come clear. L.L. Bean not made that type of coat, and the alternative I selected value $30 extra, so I needed to pay the distinction.

My backside line is that this: Although I’ve introduced some “cons” above, I help these corporations for standing behind their products. I’ll proceed to reward them with my enterprise.

Extra Corporations that provide lifetime ensures:


Craftsman warranties hand instruments, mechanic’s instruments and automotive instruments for a lifetime. Different instruments are coated with restricted or one-year warranties.Go to the web site for extra info on ensures.

Darn Robust Socks

How typically do you see sock corporations guaranteeing their products for all times? Nicely, this Vermont firm does. Right here is their warranty:

Our unconditional lifetime guarantee is straightforward and with out strings or circumstances. If our socks are usually not probably the most snug, sturdy and greatest becoming socks you have ever owned, return them for an additional pair.

Merely fill out a type and ship Darn Robust your socks, and obtain a new pair.

Manduka Yoga Mats

Manduka’s guarantee covers producer defects on the Black Mat PRO®, Manduka PRO® and PROlite® yoga mats – with the caveat that they’re cared for correctly. The web site states:

Because the The PRO Squared is a multi-purpose mat, it isn’t included beneath the Lifetime Guarantee. Ought to a PRO mat not meet Manduka’s normal of high quality on the time it’s acquired, or if  it wears out from common use underneath regular circumstances, we’ll substitute the product. Injury ensuing from improper dealing with or care, post-purchase modifications, alterations, negligence, and use for a objective aside from for which it was designed, usually are not coated by the Manduka Guarantee.

The location lists acceptable issues for protection underneath their guarantee right here.


Osprey packs are coated by an “all-mighty” lifetime guarantee:

Osprey will restore any injury or defect for any cause free of cost – whether or not it was bought in 1974 or yesterday. If we’re unable to carry out a practical restore in your pack, we’ll fortunately substitute it. We proudly stand behind this guarantee, a lot in order that it bears the signature of firm founder and head designer, Mike Pfotenhauer.

One factor to notice, nevertheless: this guarantee is legitimate in the USA. Return and restore insurance policies might range outdoors of the USA.


Polar polypropylene bottles include a 30-day refund coverage. But when you have a Polar Bottle and it fails you, the corporate presents a lifetime guarantee to again up their product. Merely fill out the shape and comply with directions for a alternative. And Polar gives free replacements of caps, sport caps and carry loops.

Rainbow Sandals

Do you love sporting flip-flops? This firm carries a “lifetime of the sole” warranty on its product. Proprietor Jay Longley began his sandal enterprise in his storage in 1972.

“The sandals will be eligible for warranty until you have worn through anywhere on the top or bottom layer of the sole.”

The web site explains the constraints of the return/restore/alternative service, and consists of footage to assist you decide if you ought to ship again your broken flip-flops.

Vermont Teddy Bear

This Vermont firm loves its bears unconditionally. In case your bear has an accident, the corporate repairs it in a “hospital” and returns a wholesome bear to you.

All Vermont Teddy Bears are Assured For Life. If something ever occurs to your Bear, you can ship it to us right here on the manufacturing unit, and we’ll nurse him or her again to well being at our Bear Hospital.

Each as soon as in a whereas a tragedy will strike – a canine assault, a probability assembly with a garden mower. When this occurs it is extremely straightforward to grow to be upset, lose your cool, perhaps even freak out! However NEVER FEAR, well being care is right here, and we aren’t simply talkin’ any previous well being care, we’re talkin’ FREE, full protection well being care on your Bear’s complete lifetime.

Fill out the “medical form” and embrace it when you gently pack your bare bear for mailing:

Our educated hospital employees will assess the damage, carry out the surgical procedure, and assist with bodily remedy to get him again into his completely chubby form as quickly as potential. If by probability your Bear was too badly injured with no hope of restoration, we’ll substitute your Bear with a new one for FREE!


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